Return Policy / Warranty

Return Policy and Warranty

Return Policy

We want you to be truly happy with your purchase. Our goal is to provide you with a stellar product and great service. If you are not entirely satisfied with your purchase we will gladly accept your return and refund the purchase price, up to 30 days from your original date of purchase  Hang on to your original box and packing material for a return. (Otherwise, you’ll have to pay to package the product..) All parts and pieces must be included in the box with your return and must be in the same cosmetic shape you received it for a full refund.

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Please email theking@kingtray.com prior to shipping back your return so we can coordinate your return and provide you with a Return Merchandise Authorization (RMA) number. Unannounced returns without an RMA will not be accepted.

 

Limited Five-Year Warranty

The King is under a limited warranty for Five (5) years from the date you purchased it from KingTray.com. If during the Five-year warranty period any component of The King proves defective in material or workmanship, it can be returned for repair, replacement, or at KingTray.com’s sole option, a refund of the purchase price.

In the event you need to return your King Tray due to such a defect, please email theking@kingtray.com prior to shipping it back to us so we can coordinate your return and provide you with a Return Merchandise Authorization (RMA) number. Unannounced returns without an RMA will not be accepted.

THIS WARRANTY DOES NOT APPLY IF YOUR KING TRAY IS DAMAGED, DIRECTLY OR INDIRECTLY, AS A RESULT OF MISUSE, ABUSE, NEGLIGENCE OR ACCIDENT. IF YOU ATTEMPT TO ALTER OR REPAIR THE KING TRAY YOURSELF, OR FAIL TO FOLLOW OUR INSTALLATION AND USE INSTRUCTIONS ON THIS WEBSITE, YOU WILL MOST LIKELY INVALIDATE YOUR WARRANTY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT FOR THE LIMITED FIVE-YEAR WARRANTY STATED ABOVE, KINGTRAY.COM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND NOTHING ON THIS WEBSITE SHALL BE CONSTRUED AS AN EXPRESS WARRANTY OF ANY KIND, OR AS A REPRESENTATION THAT THE KING TRAY WILL BE SUITABLE FOR YOUR SPECIFIC PURPOSES.

IN NO EVENT SHALL KINGTRAY.COM BE LIABLE FOR ANY LOST PROFITS, REVENUE, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED, EVEN IF KINGTRAY.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. KINGTRAY.COM’S LIABILITY FOR ANY OTHER DAMAGES SHALL BE LIMITED TO THE REPAIR, REPLACEMENT, OR AT KINGTRAY.COM’S SOLE OPTION, A REFUND OF THE PURCHASE PRICE OF YOUR KING TRAY.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN THE EVENT THAT ANY PORTION OF KINGTRAY.COM’S STATEMENT DISCLAIMING WARRANTIES AND LIMITING LIABILITY IS DEEMED INEFFECTIVE WITH RESPECT TO CERTAIN TYPES OF PURCHASERS, THAT PORTION OF THE STATEMENT SHALL REMAIN IN FULL FORCE AND EFFECT WITH RESPECT TO ALL OTHER PURCHASERS, AND THE REMAINDER OF THE STATEMENT SHALL REMAIN IN FULL FORCE AND EFFECT.